9th CCAM Awards 2008

Best Mystery Shopper award, cert, Best in-house Contact Center

1) Best in-house Contact Center - Bronze
2) Best Mystery Shopper award - Silver

if we manage to retrieve back the old calls record more, bet will get better result for this Best Mystery Shopper award

wonder whether this year would be same like last year?
hmmmmmmm
time will tells..

link:
www.ccam.com.my

bsides our team ppl (TLs and OM) are key ppl to thank as they were bz preparing for this
also have to thanks to Chu Heng (CQM),who have to work without OT claim, for sacrifice his weekends while we still in Penang that time bcoz wanna help us find back the old recording ..